AI Membership: Upgrades and Downgrades

To ensure a seamless experience, Vocci strictly follows the underlying billing architecture of each respective platform. Please note that cross-platform subscriptions cannot be converted directly; any changes to your plan must be processed through the channel where you originally purchased your membership.

Membership Hierarchy

Pro Annual > Pro Monthly > Plus Annual > Plus Monthly > Starter (Free)

Upgrading Your Plan

When you upgrade from a lower-tier membership (e.g., Plus) to a higher-tier membership (e.g., Pro), your new benefits take effect immediately.

App Store Channels (iOS / Android): All upgrades follow a standard "Remaining Value Rollover" framework without issuing cash refunds. The system automatically calculates the exact cash value of your remaining days on the original plan and converts that value into "extra days" applied directly toward your new higher-tier billing cycle. Consequently, your next auto-renewal date will automatically be extended and pushed back.

Official Web Portal (Stripe): Upgrades on the web portal are processed via a "Refund & Repurchase" model. The system will automatically calculate and refund the remaining value of your current plan to your original payment method. You will then purchase the new higher-tier plan at its full price, instantly kicking off a brand new, clean 1-month or 1-year billing cycle.

Downgrading Your Plan

If you choose to switch from a higher-tier membership (e.g., Pro) to a lower-tier membership (e.g., Plus or Starter):

App Store Channels (App Store / Google Play)

Next-Cycle Effect: The downgrade will not take effect immediately. You will continue to enjoy all premium Pro features for the remainder of your current paid billing cycle. The platforms do not issue prorated refunds for mid-cycle downgrades.

The Switch Point: The lower-tier plan will officially become active on your next scheduled billing date, and you will be charged the new, lower rate moving forward.

Official Web Portal (Stripe)

Immediate Downgrade Settlement: We support immediate mid-cycle downgrades on our web channel. The system will switch off the higher-tier benefits instantly and apply the "prorated day-by-day calculation" rule — returning the remaining cash balance to your payment channel.