To secure cloud data for our global community, maintain a sustainable AI computing ecosystem, and offer top-tier support for every Vocci Smart Ring, please review and observe the following usage guidelines:
Device Binding Limits and Starter Allowance Rollover
- Reasonable Account Binding Limit: To accommodate users who change or update their primary daily email address, each unique Vocci hardware device is permitted to unbind and rebind with up to 3 different Vocci email accounts within a single calendar year.
- Automatic Billing Month Reset: The reset cycle for your free allowance is calculated based on the first day you register your Vocci account. Each billing month cycle aligns with the length of that specific calendar month (for example: if you register on February 3rd, subsequent cycles will run from February 3rd to March 2nd, and March 3rd to April 2nd). At 00:00 on the start date of each cycle, the system automatically resets and distributes a new period of Starter free allowance to accounts that are currently in an active paired status with a ring.
- First-Time Pairing Welcome Bonus: Whenever a Vocci Ring is paired and activated for the very first time on our network, the pairing Vocci account will immediately receive a standard Starter plan allowance, regardless of the date.
Restrictions on Irregular Refunds and Abnormal Usage
- Computing Resource Protection: If an account exhibits abnormal behavior—such as executing high-volume, high-frequency AI transcriptions and interactions within a compressed timeframe followed by an irregular high-value refund request through a payment channel—the system reserves the right to intervene to preserve server infrastructure stability.
- Temporary Suspension of Cloud Features: Once the system detects an irregular refund pattern as described above, the Vocci hardware device (identified by its SN) paired with that account will automatically enter a temporary review status. While in this state, the device will be temporarily restricted from accessing cloud-based premium features (including standard transcription and summaries) across any account network.
- How to Restore Service: Legitimate users who find themselves in this situation do not need to worry. Simply contact our support team at
support@vocci.ai. Once the actual cloud computing costs incurred during the irregular refund window are resolved, your hardware's full suite of features will be reactivated immediately.
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